Question: How can I find the email address associated with my Virnexis Games account?

Answer: Check your existing email accounts for emails from the @virnexisgames.com domain. Be sure to check your spam folders for @virnexisgames.com emails if you can’t find them in your main inbox.

If you are unable to locate emails from the @virnexisgames.com domain, you can attempt to reset the Virnexis Games account password for an email address you may have used by using the following URL:

• https://www.virnexisgames.com/account/signin?return=support

Doing so will send a password reset request to the associated email address.

Once you reset your password, you can use the email address and new password to sign in to your Virnexis Games account. You can then change the email associated with your account by going to your account below:

• https://virnexisgames.com/account/profile

Important: When changing the email address associated with your Virnexis Games account, ensure the new email:

• Is one you use regularly

• Is not an .edu, work, or school-affiliated email address

• Is secured with 2-Step Verification

• Is registered with a well-known domain

If the email you use does not meet the requirements above, Virnexis Games Support may have trouble recovering your account in the future if you lose access to this email.